A complete business telephony platform, fully managed and hosted in our cloud — no on-premises hardware, no licence fees, no per-feature upsells. Every capability of a carrier-grade PBX is included as standard: multi-level IVR, call centre queues, conferencing, fax, call recording, device auto-provisioning, multi-tenant administration, and a full REST API. Configure all of it from a single browser portal.
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Everything Cloud PBX includes
Our Cloud PBX runs the complete enterprise feature set — every module below is included in your subscription, with nothing held back behind a higher tier.
Call Routing & Dialplan
13 features- Multi-level IVR / auto-attendant menus
- Visual dialplan and destination manager
- Inbound and outbound route control
- Time conditions and time-of-day routing
- Ring groups — simultaneous, sequential, rollover, enterprise
- Call flows with day/night mode toggle
- Least cost routing (LCR)
- Number translations and digit manipulation
- Failover and disaster-recovery routing
- Call blocking, blacklists and anonymous call rejection
- CNAM lookup and caller ID override
- DISA (Direct Inward System Access)
- Emergency / E911 routing
Call Centre & Queues
10 features- ACD queues with multiple distribution strategies
- Agent tiers, levels and positions
- Agent login/logout, pause and status codes
- Queue announcements and position-in-queue prompts
- Estimated wait time announcements
- Live queue statistics and wallboard
- Abandoned call and service-level reporting
- Callback from queue
- FIFO queues for smaller teams
- Barge, whisper and silent monitoring for supervisors
Everyday Calling Features
16 features- Blind and attended call transfer
- Call park, valet parking and retrieval
- Directed and group call pickup
- Call hold with per-tenant music on hold
- Call waiting and call return
- Do Not Disturb (DND)
- Follow-me / find-me across devices
- Call forwarding — always, busy, no answer, unavailable
- Three-way and ad-hoc conferencing
- Intercom, paging and zone paging
- Busy Lamp Field (BLF) and presence
- Shared line appearance (SLA)
- Hot desking and extension mobility
- Speed dials and fully customisable feature codes
- Wake-up and reminder calls
- Call broadcast / auto-dial announcements
Voicemail & Fax
9 features- Voicemail box per extension or group
- Voicemail-to-email with audio attachment
- Voicemail transcription to text
- Visual voicemail in the web portal
- Message waiting indicator (MWI)
- Multiple greetings, recorded by phone or uploaded
- Voicemail broadcast to groups
- Fax server with fax-to-email and email-to-fax
- Inbound and outbound fax queue with retries
Conferencing
8 features- Static conference rooms per tenant
- Conference centre with PIN-protected rooms
- Scheduled conferences with participant limits
- Moderator controls — mute, deaf, kick, lock
- Entry and exit announcements
- Conference recording
- Video conference rooms
- Live participant list in the portal
Recording, CDR & Reporting
10 features- Always-on and on-demand call recording
- In-portal recording playback and download
- Configurable recording retention policies
- Full call detail records (CDR) with search and filters
- CSV and XML CDR export
- Live active-calls view
- Live SIP registration viewer
- Extension, queue and trunk usage reports
- Call accounting and per-tenant rating
- Operator panel for receptionists
Devices & Provisioning
8 features- Zero-touch auto-provisioning over HTTPS
- Yealink, Polycom, Grandstream, Cisco, Snom, Fanvil, Htek, Mitel and more
- Editable provisioning templates per model
- Per-device BLF and softkey mapping
- Firmware version management
- Per-device credentials and MAC binding
- Device profiles for bulk rollouts
- Mobile and desktop softphone support
Multi-Tenant Administration
10 features- True multi-tenant domain isolation
- Per-domain settings, variables and defaults
- Role-based access control with granular permissions
- User and group management
- White-label branding — logo, colours, custom domain
- Custom menu manager
- Multi-language interface (30+ languages)
- Scheduled backup and restore
- Maintenance and log retention scheduling
- Per-tenant music-on-hold, recordings and phrase management
Security & Fraud Control
8 features- TLS signalling and SRTP media encryption
- Brute-force protection with automatic IP banning
- IP access control lists per domain and gateway
- Two-factor authentication for portal logins
- Enforced password policies
- Toll-fraud detection and outbound spend caps
- Concurrent session limits per extension and tenant
- Full administrative audit trail
Integrations & Developer API
10 features- REST API for provisioning and management
- Webhooks and real-time event socket streaming
- CRM integrations (Salesforce, HubSpot, Zoho and more)
- Click-to-call from browser and CRM
- LDAP / Active Directory authentication
- WebRTC browser calling
- Text-to-speech and prompt generation
- Custom dialplan scripting (Lua, XML)
- Shared contacts and directory
- Streams and background audio for paging
Every feature above is included on all Cloud PBX plans — no premium tiers, no per-feature licensing.
Book a walkthroughBuilt to carrier standards
Full protocol and platform detail for your technical team. Need something not listed here? Our voice engineers will confirm compatibility before you commit.
Ask an engineer- Platform
- FreeSWITCH-based carrier-grade PBX core
- Tenancy
- Fully isolated multi-tenant domains
- Extensions
- Unlimited per tenant
- Signalling
- SIP over UDP, TCP, TLS 1.3, and WebRTC
- Media
- RTP / SRTP with transcoding
- Codecs
- Opus, G.722, G.711 µ-law/A-law, G.729
- Provisioning
- Zero-touch HTTPS for 15+ phone brands
- Fax
- T.38 with fax-to-email and email-to-fax
- Recording storage
- Configurable retention, portal playback
- Interface
- Browser portal in 30+ languages, white-label ready
- Integration
- REST API, webhooks, event socket, LDAP/AD
- Uptime SLA
- Backed by financial service credits
Cloud PBX questions, answered
All of them. Every module listed above — IVR, call centre queues, conferencing, fax, recording, auto-provisioning, the API — is enabled on every account. We do not sell feature tiers, so you never discover that call recording or queue reporting requires an upgrade halfway through a deployment.
Usually not. We auto-provision Yealink, Polycom, Grandstream, Cisco, Snom, Fanvil, Htek and Mitel handsets, and any standards-based SIP phone can be registered manually. If your existing phones are locked to a previous provider, our team will confirm whether they can be released before you spend anything.
Yes. Extensions register from desk phones, desktop and mobile softphones, and the browser via WebRTC at the same time, so one extension rings everywhere. Hot desking lets staff log into any handset in any office and take their extension, voicemail and BLF keys with them.
Each customer gets a fully isolated domain with its own extensions, dialplan, recordings and users, and nothing crosses between tenants. You get a superadmin view over all of them, role-based permissions for your staff, and white-label branding so the portal carries your logo, colours and domain rather than ours.
Yes to both. We port numbers in free of charge, and the PBX will register to any third-party SIP gateway if you have a contract you want to run out. Most customers eventually consolidate onto our own SIP trunks for a single bill and end-to-end support, but that is never a requirement.
Recordings, voicemail and CDR are stored per tenant with retention periods you define, and can be downloaded or exported at any time. Backups run on a schedule you control, and if you leave we provide a full export of your configuration, recordings and call records.
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