Terms of Service

These Terms of Service ("Terms") govern your access to and use of PBX SIP Trunking LLC's ("PBX SIP Trunking") services, including our SIP trunking, Cloud PBX, virtual numbers, and unified communications platforms. By using our services, you agree to be bound by these Terms.

1. Service Description

PBX SIP Trunking provides cloud-based telecommunications services including but not limited to SIP trunking, hosted PBX, virtual phone numbers, and business SMS. Services are delivered over the public internet and our private backbone network.

2. Account Registration

You must provide accurate and complete information when registering for an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any suspected unauthorized access.

3. Acceptable Use

You agree not to use our services for:

• Spam, robocalling, or unsolicited telemarketing in violation of applicable laws
• Toll fraud, call spoofing, or any form of fraudulent activity
• Harassment, threats, or abusive communications
• Any activity that violates applicable laws or regulations
• Overloading or attacking our network infrastructure
• Reselling services without our prior written consent

4. Service Level Agreement (SLA)

PBX SIP Trunking targets 99.999% monthly uptime for its core SIP infrastructure. In the event of downtime attributable to PBX SIP Trunking exceeding this threshold, clients may be eligible for service credits as outlined in our SLA document. The SLA does not apply to scheduled maintenance, force majeure events, or issues caused by customer equipment or third-party networks.

5. Payment Terms

Services are billed monthly in advance for committed channels and monthly in arrears for usage-based charges. Invoices are due within 14 days of issue. Late payments may result in service suspension. All prices exclude applicable taxes, which will be added to invoices as required by law.

6. Termination

You may terminate your account at any time by providing 30 days written notice. PBX SIP Trunking may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay outstanding invoices after a grace period. Upon termination, your data will be retained for 30 days before deletion, unless a longer period is required by law.

7. Limitation of Liability

To the maximum extent permitted by law, PBX SIP Trunking's total liability for any claim arising from these Terms or your use of our services shall not exceed the fees paid by you in the three months preceding the claim. PBX SIP Trunking is not liable for indirect, incidental, consequential, or punitive damages.

8. Governing Law

These Terms are governed by the laws of the State of Texas, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts of Harris County, Texas.

9. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance. Continued use of our services after the effective date of changes constitutes your acceptance.

10. Contact

For questions about these Terms, contact us at info@pbxsiptrunking.org or write to: PBX SIP Trunking LLC, 5333 Westheimer Road, 3rd Floor, Houston, TX 77056.